News - 14/12/2009
Praise For Sheltered Housing Services
River Clyde Homes’ sheltered housing accommodation has been awarded one of the highest ratings in Scotland, for a first graded inspection, following an inspection by the Care Commission.
The inspection looked at six aspects of the service and involved an assessment of policies and procedures, visits to the complexes, discussions with relevant staff and analysis of feedback from residents and their families.
River Clyde Homes’ service was awarded one ‘excellent’ grade, while the other five were assessed as being ‘very good’. The Commission looked at two features in each of three areas of the service: Quality of Care and Support; Quality of Staffing and Quality of Management and Leadership. The ‘excellent’ grade was awarded for tenant participation in sheltered housing complexes. Additionally, the Commission made no specific requirements or recommendations for action to the services. Roy Steel, Chair of River Clyde Homes’ Board said: “We are very pleased with this report. The inspector was very complimentary about the service and was impressed with the staff with whom he spoke. He also stated that feedback from residents showed a high level of satisfaction. My congratulations and thanks go to all the staff involved in the inspection and to the wardens and staff of the complexes.”
Lynne Carr, Chief Executive, added: “We are rightly proud of the effective service we provide to 282 tenants in our nine sheltered housing complexes. This is a valuable and popular part of the housing services we provide in Inverclyde and one which I hope we can build upon and enhance in the future.”
You can view the full report online
