Out-of-hour's emergency only operating hours are:

Monday to Thursday: 4.30pm - 8.45am and

Friday 4pm to Monday 8.45am.

Please note this service is for emergency repairs only, where not carrying out the repair immediately would be a threat to safety of individuals or property.

Please note that when our operatives attend during those times you could be charged if it is found that you have:

• exaggerated the situation;
• misinformed us so that we will attend out of hours or
• it would have been reasonable for you to have rectified the fault or taken temporary measures to avoid the call out.

For some repairs the cost will not end here, as the emergency repair charge only covers the cost of the call out. Labour and materials required to carry out the repair at the time eg. where boarding up broken windows or securing doors, a further charge will then be made for the replacement of the glass or door (if necessary).

Emergency repairs are to fix problems that are:

• an immediate danger to health;
• an immediate risk to safety;
• a risk of damage to your property;
• of serious damage to the building or
• a risk to personal security (for example, external doors that will not lock)

Examples of an Emergency Repair:

• Blocked toilet pan if there is no other toilet in the house;
• Blocked drain (only which is leaking sewage waste);
• Significant leaks or flooding from water supply pipes or heating pipes, water tanks or cylinders (where these are uncontainable/cannot be isolated);
• Significant water penetration from roof (where this is uncontainable by using a bucket or pail);
• Total loss of water supply (if not Scottish Water);
• Total loss of electric power (if not Scottish Power);
• Loss of all lighting, or bathroom light, or all sockets
• Unsafe power or lighting socket or electrical fitting (bare wires);
• Insecure ground floor outside window, door or door lock (where only one door lock is fitted);
• Broken (not cracked) window or door glass which cannot be made safe temporarily;
• Blocked refuse chute;
• Total loss of space or water heating if no other heating is available;
• Blocked flue to an open fire or boiler;
• Total loss of gas supply or
• Gas leak - report to Scotia Gas Networks on 0800 111 999.