River Clyde Homes offers tenants a Repair by Appointment.

Most right to repair and internal non-emergency repairs will now be offered to you as an appointment on a morning or afternoon which is convenient for you, but still within the existing timescale for completing repairs.

• An appointment will be offered either by the Repair Centre when you report a repair, or when an inspection is required.

It is important that you supply the repair centre with your up-to-date telephone contact number, if you have one.

• All appointments will be offered within an am (8am - 12noon) or pm (12.30 - 4.30pm, 3.45pm on a Friday) time period.
• When booking an appointment, you will not be given a specific time, just an am or pm time slot, but you will be able to choose a specific day of the week (Monday to Friday) that is most convenient for you. If you have a particular requirement within a time period eg. school run, then please inform the repairs centre of this when you call.

Appointments for an inspection with a Maintenance Officer

• You will be able to arrange an appointment for the Maintenance Officers visit at the time you request the inspection.
• All maintenance officer appointments will be offered within an am (9am - 12noon) or pm (1 - 4pm) time slot. When booking an appointment, you will not be given a specific time, just an am or pm period.
• After the inspection, if repairs are necessary, an order will be raised.

What will happen if the operative or maintenance officer misses an appointment?

• Hopefully they will know in advance if they cannot make the appointment. Whenever possible, the repair centre will contact you before the scheduled appointment, apologise and rearrange another appointment date, which is convenient to yourself.
• If an arranged appointment is missed without you having been contacted, then please inform the repair centre immediately on 0800 013 2196.

What happens if I need to rearrange the appointment?

• If you know in advance that you will be unable to keep an arranged appointment, please contact the repair centre to reschedule the appointment.

What will happen if the appointment is missed by me?

• If an operative or maintenance officer calls at your home for an arranged appointment and finds no one in, the job will be cancelled. A card will be posted through your door informing you that someone has visited, but has been unable to gain access. (The card will have the River Clyde Homes logo on it). If you still wish the repair or inspection carried out it is your responsibility to contact the repair centre who will reissue and rearrange the repair or inspection.

Will repairs carried out by other contractors be included in the appointment system?

Non-emergency repairs carried out by River Clyde Homes' external contractors will not normally be carried out by appointment. All repairs will be carried out within the relevant repair timescales. The repair centre will inform you if your job is arranged to be carried out by one of these contractors by appointment.