Resuming the repairs service

With an easing of the Scottish Government’s Covid-19 restrictions scheduled to begin from Monday 26th April, River Clyde Homes’ customers will be pleased to hear that we will be able resume a full repairs service.

Resume Repairs

22 April 2021

The restrictions have meant that, apart from urgent and emergency repairs, our operatives from Home Fix Scotland have been prevented from entering customers’ homes. As a result, there are currently just over 1750 repairs waiting to be carried out.

We understand the concerns of our customers’ over the impact of the restrictions on our services since March 2020. For consistency, fairness and to tackle the outstanding works, repairs work from Monday 26 April will be carried out in the order they were received. So, we ask that you bear with us as we do everything we can to deliver the best possible service. If you have already contacted us, there is no need to do so again. Home Fix Scotland will contact you directly to arrange a suitable appointment time.

However, we’ll always prioritise work that has health and safety implications in order to keep our customers safe, but some lower priority work may not be completed as quickly as we would like.

Whilst we begin to clear the backlog, we will continue to accept reports of emergency and urgent repairs only on 0800 013 2196. We aim to start taking new non-urgent repairs from Wednesday 12th May. The team is available 24 hours a day, 7 days a week to take your call.

Customer safety remains paramount, and our trades team will continue to observe social distancing and wear appropriate PPE when in customers’ homes, in line with the Scottish Government’s guidelines.

Jonathan Grant, Head of Customer Services, said: “Over a year’s worth of restrictions have caused a backlog of repairs delays across the entire Scottish housing sector. At River Clyde Homes we understand the frustrations being felt by many of our customers and we are determined to tackle repairs quickly but fairly. We thank our customers for their continued patience over the coming months until we are in a position to return to our normal, highly-valued service.”