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Broomhill High Rise
To All Customers
Multi Storey Flats
Biomass Heating – Broomhill
Further to my previous correspondence regarding the biomass heating, I would like to reassure customers again that we have identified the issues with the heating system and we are fixing these as soon as practically possible dependent upon the delivery of parts.
We are also carrying out a thorough investigation of the entire system and undertaking tests to establish any underlying issues so we can fix these as well.
As a goodwill gesture, your Wilson Energy account will be credited with £30 to cover any period where you may have been inconvenienced with the heating and hot water going down. The credit could take up to 24-48 hours to show on your mobix unit from the date of this letter.
Just a reminder if you are experiencing any problems with your heating then please contact our Customer Experience Team on 0800 013 2196 who will be happy to assist at any time. Please do not turn up your thermostat as this will not resolve the issue.
If you require temporary heaters then our Customer Experience Team will be able to help with this too and will arrange for them to be dropped off to you at your home.
I sincerely apologise for the inconvenience and distress caused to customers impacted by the heating and hot water issues and would stress we are liaising with our contractors to have the identified issues resolved.
I hope this further update on the heating is helpful and we will continue to keep you informed of the progress made.
Surveys to the external cladding at Broomhill, Prospecthill and Whinhill Courts
River Clyde Homes will be completing the final stage of our current survey programme to the external cladding of Broomhill, Prospecthill and Whinhill Courts next week. This will involve high access cradles being attached to the blocks to enable close inspection.
The expected survey programme is as follows:
Broomhill Court week commencing Tuesday 11th February
Prospecthill Court week commencing Monday 17th February
Whinhill Court week commencing Monday 24th February
In order to ensure safety for all residents and visitors, the contractor, Skyform Limited may close off an area around the building for a short period of time. Residents should also ensure all windows and curtains are closed to ensure safety and to protect your privacy. All contractors will be wearing company marked Hi-Viz jackets/vests and do not need access to any individual property during the inspections.
Please note that the Main Entrance to each block will not be closed off at any time.
I hope the above information will answer any questions and please don’t hesitate to contact our customer experience team on 0800 013 2196 if you would like further information.
Service Improvement Manager