Extra Care plus

Younger woman helping older woman fill in a form

Our Extra Care Plus team is here to provide you with all the help you need to settle into your new home at pre-tenancy stage and beyond. The service provides practical support on income maximisation and resolving benefit issues before uncovering other issues and signposting to specialist advice agencies.

The free confidential service also provides support with:

  • budgeting;
  • appeals;
  • help with completing forms;
  • under occupancy (Bedroom Tax);
  • housing benefit/discretionary housing payments;
  • help with Community Care Grants, Crisis Grants;
  • advice on dealing with changes to the benefit system;
  • tenancy support;
  • debt advice;
  • Universal Credit.
     

For more Information, help and advice please contact your housing officer or our Customer Experience team on 0800 013 2196 or customerexperience@riverclydehomes.org.uk

Home visits are available on request.