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Repairs / Current Backlog
River Clyde Homes offers a repairs service to all its customers.
Call us on 0800 013 2196.
REPAIRS BACKLOG - IMPORTANT INFORMATION:
WHY DO WE HAVE A BACKLOG?
RCH Group will always regard customer safety as the highest of our priorities. To minimise risk to our customers and staff during the pandemic, lockdown restrictions made it necessary to end all but the most urgent repairs, in order to limit the amount of time spent in customer’s homes. Unfortunately, as a result of these restrictions, the backlog of work we were subsequently unable to action began to increase.
As lockdown restrictions were lifted and we resumed our normal repairs service, there was also an understandable increase in requests for new repairs, which added to the existing backlog of people already waiting for work to be carried out.
To address this, we decided the fairest solution would be to prioritise work for customers who have been waiting the longest. Coupled with the countrywide shortage of materials affecting many housing providers, this has unfortunately resulted in more customers waiting longer than normal.
WHAT ARE WE GOING TO DO ABOUT IT?
To help clear our backlog, we have made money available for additional contractors. The contractors will work mainly on longer duration jobs, window replacements and less urgent works like fencing, so that our in-house team Home Fix Scotland have more capacity to continue to speed up our response time for repairs.
We are confident customers will continue to see a reduction in repair timescales and it will continue to improve. Our aim is to completely clear the backlog by the summer, so that our repairs service is running to normal timescales.
WHAT HAPPENS NEXT?
We will be prioritising the repairs by job type, carrying out those that pose the greatest risk to health and safety or the property first and then moving onto minor repairs. We aim to give customers who have an outstanding repair an appointment even although it may be some time away. ¯
Once again thank you for your continued patience and understanding.
Repairs can also be reported on our customer portal. If you would like to set up an on-line account , please contact your housing officer on 0800 013 2196. They will process your request. Or if you already have a login, you can access your account here.
You also need to know what to do if you discover asbestos in your home and about our obligations to carry out a Gas Safety Check in your home.
- RCH Group Repairs and Maintenance Policy