Customer Consultation

River Clyde Homes is looking for feedback from our customers regarding our Draft Service Standards and Heat Network Pricing Policy. We are seeking considered input on this policy, which outlines our commitment to service quality alongside the method for calculating costs within our communal heat networks.

• This consultation presents an opportunity for those with an interest to review the policy and offer feedback. We rely on constructive customer feedback to ensure the final policy is robust, transparent, and fair.

Submissions must be received by Friday, 10th October 2025.
Responses should be sent via email to contact@riverclydehomes.org.uk.

Customers responding will be entered into a prize draw for a £25 shopping voucher. River Clyde Homes encourages all our customers to review the document and submit their views before the deadline.