Customer Resources

Introducing our new Customer Resource Leaflet

At River Clyde Homes, we know that finding the right information quickly can make all the difference when it comes to managing your home and accessing the services you need. That's why we're delighted to introduce our new Customer Resource Leaflet – a handy guide packed with useful information to help tenants and residents make the most of our services and support.

Whether you're reporting a repair, looking for advice on condensation, checking when safety inspections are due, or finding new ways to contact us, this leaflet brings together the information you need in one easy-to-use place.

Everything You Need, All in One Place

The new leaflet has been designed as a simple summary reference guide, giving customers quick access to key information about River Clyde Homes. It includes details on:

• How to get in touch with us
• Using our new webchat service
• Reporting repairs and maintenance issues
• Understanding your tenancy
• How we keep you safe in your home
• What to do in an emergency
• Managing common household issues such as condensation and mould

By keeping a copy handy, you'll always know where to find trusted advice and support whenever you need it.

Helping to Keep You Safe

Customer safety is one of our highest priorities, and the leaflet provides important information about the safety checks we carry out to protect our homes and communities. We've also provided clickable links and QR codes to direct you easily to the full resources available on our website.

You'll find summary guidance on:

• Gas safety inspections
• Electrical safety checks
• Fire safety information
• Damp and Mould
• Legionella
• Asbestos
• Lift Safety
• Reporting concerns about your property
• Quick and Easy Ways to Contact Us

We've also included information about the many ways you can get in touch with River Clyde Homes. Alongside our traditional contact channels, customers can now access our new webchat service, making it even easier to speak with a member of our team and get answers to common queries quickly and conveniently.

Whether you prefer to contact us online, by phone or in person, the leaflet will help point you in the right direction.

Tackling Everyday Household Issues

Many customers contact us for advice on common household concerns, particularly around condensation, damp and mould.

Our new leaflet includes practical tips and guidance to help you identify and reduce condensation in your home, understand when you may need to contact us for support, and learn about the steps we can take together to keep your home comfortable and healthy.

How to Have Your Say

We're committed to listening to our customers and ensuring your voice helps shape our services. That's why the leaflet also highlights the different ways you can get involved, including:

• Joining our Customer Senate
• Taking part in consultations and feedback opportunities, or forming a Tenants and Residents Association
• Become an Armchair Critic
• Become a General Member
• Becoming a Board Member
• Helping us influence and improve services for customers across Inverclyde
• Getting involved is a great way to make a difference, represent your community and help shape the future of River Clyde Homes.

How to get a copy

Our new Customer Resource Leaflet is designed to be a practical guide that you can refer to throughout your tenancy and directs you toward the quickest and easiest way to find the information you need. Whether you're a new tenant or a long-standing resident, it's packed with useful information to help you access services, stay informed and get involved.

It's included in your tenancy information pack, at our offices and community events, or contact us and we'll be happy to help.

You can also view and download the leaflet HERE.

Together, we're making it easier than ever to access the information and support you need from River Clyde Homes.