Housing Proactive Launched

River Clyde Homes, is launching Alertacall’s Housing Proactive service at Broomhill Court in Greenock.

The service offers enhanced housing management for older people and those with additional needs. It is used by over fifty UK housing providers to improve two-way engagement with their residents.

Residents are given a touchscreen with which they routinely engage with to collect news, updates, and other important information in relation to their property or tenancy. If residents choose not to engage with their device, a highly trained member of the Alertacall team will call them.

Data around service interactions is recorded and made available in real-time via a secure online reporting portal, helping housing teams to detect changing housing needs and save time.

Resident, Jack Clenaghan, said: “It is an excellent addition to the service we already have as it adds an extra layer of reassurance. I also really like being able to log my repairs, it's easy to do, and the messaging feature allows our Caretaker Michelle to share news and activity dates with all of us.”

Heather Mitchell, Senior Customer Services Manager, River Clyde Homes said, “The introduction of Housing Proactive has already been very successful in both Glebe Court in Kilmacolm and Monkton Place in Port Glasgow. And we are now pleased to announce that it is launching in Broomhill Court.

“Housing Proactive allows us to provide information to our residents quickly and safely. Daily contact can be made, and we can timeously identify any concerns they have to deliver a more focused service. We look forward to continuing our partnership with Alertacall to deliver this fantastic service for our residents.”

Benjamin Lambert, Head of Client Development, Alertacall said, “In 2021, we worked with the team to introduce our Housing Proactive service to tenants in two former sheltered housing developments in Inverclyde to offer more customer led contact and improve digital engagement.

“The response to the OKEachDay, messaging and repairs reporting features was overwhelmingly positive. So naturally we were delighted earlier this year, when they asked to expand the service to Broomhill Court, illustrating River Clyde's commitment to enhancing their tenant experience, ensuring that the service offered is focused on the specific needs of their tenants.

“Housing Proactive is the perfect service for RSLs who want to strengthen two-way engagement with their tenants - the flexibility of the service means that tenants can choose how much contact they have with their landlord and importantly choose the method of contact too - be that digital or with a real human.”