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Introducing...Find my Engineer!
Your appointments, your way.
20 April 2023
At River Clyde Homes it is essential we embrace and invest in new and innovative technology to ensure we continue to meet the increasing demands of our customers.
As part of this strategy, we are excited to announce our new partnership with leading communication solution company Localz and the introduction of “Find my Engineer.”
If we have an up-to-date mobile number for you, when you report a gas repair or service, you will now automatically receive a text from Localz. The URL attached to the text will provide you with real-time notifications about your repair.
Remember, if you are in anyway unsure about the legitimacy of the text, please do not hesitate to contact our Gas Safety Team on email@example.com or 0800 013 2196.
We are confident this new partnership with Localz will bring significant improvements to our service and our communication with you.
Some of the key benefits for you.
- Automated customer notifications
- Real-Time ETA and engineer tracking for customers
- Reduction in no access rates
- Real time three-way communications with the engineer and call centre on the day of service.
- Automatic customer satisfaction surveys sent to customer when job completed.
Please remember it is important to keep your contact details updated to make the most of this new service. Call us for free on 0800 013 2196 if you need to update your details!