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Customer Senate
Customers are at the heart of everything we do. The Customer Senate embraces this commitment and enables real scrutiny and accountability of the organisation and its services and ultimately paves the way for tenant led self-regulation.
The Senate will scrutinise the performance of River Clyde Homes and make recommendations based on their findings about how services to customers might be improved. The structure ensures that customers are measuring, testing and monitoring the services they receive and that customers are influencing the development of the business.
Current Senators
- Marion Wilson
- Ian McArthur
- Andrew Hurrell
- Irene Howe
Joining the Customer Senate
The documents below contain further information about joining the Customer Senate. Please contact Anne Ross to hear more about how to join.
Customer Senate Reports
- 1st Senate Report - Voids
- 2nd Senate Report - Aids & Adapations
- 3rd Senate Report - Communication in Investment Projects
- 4th Senate Report - Scrutiny Exercise Into Customers Repairs Journey
- 5th Senate Report - Rent Arrears Recovery
- 6th Senate Report - Information Published to Customers on Spending
- 7th Senate Report - Customer Access to RCH Welfare Benefits Team
- 8th Senate Report: Anti Social Behaviour