Gas safety

Gas boiler serviceYour safety is paramount

An annual service and safety check to your gas central heating system will be carried out.

We have a legal obligation to carry out this work and it is essential that you provide access to allow us to do so. It is also important for your safety that this work is carried out to avoid potential exposure to carbon monoxide.

What do you need to do?

You will be contacted by letter with an appointment for the work to be carried out. If the date/time is unsuitable, please call the number on the letter to arrange an alternative appointment. Please note that it is essential that there is credit in the gas meter to enable a gas service to be carried out.

What if you do not allow us access to your home?

If you do not provide access, we will arrange to enter your property to carry out the work. If forced entry has to be arranged to gain access to your property then we will apply a fixed recharge.

This fee will be applied, irrespective of whether or not you allow us access at this stage. Our finance team will pursue the recovery of all recharges

If you require a repair to your gas heating system please contact us on:  0800 013 2196.