Lift Safety

Lift Safety and Maintenance: Customer Information Guide 

At River Clyde Homes (RCH), the safety, independence, and wellbeing of our customers are our top priorities. Lifts and mobility equipment are safety-critical assets that enable independent living, particularly for residents with mobility impairments. This guide explains how we manage, maintain, and service communal lifts and domestic mobility equipment within our properties. 

Equipment Covered by This Guide 

This information applies to all lifting equipment owned, controlled, or maintained by River Clyde Homes. It includes: 

• Communal passenger lifts and platform lifts. 
• Through-floor lifts, domestic stairlifts, and hoists installed in individual homes as part of aids and adaptations. 
• Our Commitments and Responsibilities 

We ensure that all lifting equipment remains safe, reliable, and fit for use through a strict schedule of planned maintenance, regular independent inspections, and prompt fault repairs. 

Maintenance and Inspections 

Communal Passenger Lifts: These receive routine preventative servicing alongside mandatory, independent examinations every six months. 

Domestic Stairlifts and Platform Lifts: Where we have accepted maintenance responsibility, stairlifts are serviced annually and domestic platform lifts are serviced every six months. New installations include a 12-month warranty, with a complimentary safety check completed six months after installation. 

Repairing Defects 

We operate a centralised tracking system to record and classify faults. Issues are categorised by risk level (such as immediate danger or timed high-risk) and are tracked through to completion. Repairs must be fully validated with photographic or documentary evidence before they are officially signed off. 

Emergency and Breakdown Cover 

All communal passenger lifts are equipped with functional emergency communication systems and clear response plans in the event of an entrapment. 

For domestic stairlifts and platform lifts under our care, breakdowns and call-outs are managed through our Customer Experience Team, who will log the fault and dispatch a contractor immediately. 

New Installations and Removals 

New Equipment: Following a referral from the Centre for Independent Living, our Aids and Adaptations team coordinates the installation of new stairlifts and platform lifts, ensuring they are registered on our central compliance systems. 

Equipment Removal: When a property with a stairlift becomes vacant, the equipment is typically removed by our voids team so the property can be prepared for the next tenant. If the stairlift is less than 12 months old and in excellent condition, it may be professionally removed and stored for future use, subject to a referral from the Centre for Independent Living. 

Key Contacts for Repairs and Breakdowns 

If you experience a fault or breakdown with a domestic stairlift or platform lift maintained by River Clyde Homes, you can contact: 

Stannah
Contact email: glasgow@stannah.co.uk
Contact number: 0141 882 9946