Policies and Procedures

We are reviewing our policies and procedures at the moment and will upload them as they receive Board approval.

Just click on the policy you wish to read to download it.

Policies

Title
Aids and Adaptations 2020 23
Allocation Policy
Anti Social Behaviour Policy
Asbestos Policy 2020
Attendance and Absence Management Policy
Board Member Expenses Policy
Board Membership Policy
Code of Conduct
Complaints Policy 2020 2023
Customer Care Policy
Data Protection
Decant and Home Loss Policy 2020
Domestic Abuse Policy
Electrical Safety Policy 2021
Equality and Diversity Policy 2018
Estate Management Policy 2020
Expenses and Allowances Policy
Financial Inclusion Policy 2020 23
Financial Regulations
Fleet Management Policy
Freedom of Information Policy
Gas Safety Policy 2020 2023
General Membership Policy
Guest Facilities Policy
Health and Safety Policy 2019
Information and Records Management Policy
Legionella Policy 2020
Payments, Entitlements and Benefits Policy
RCH Allocation Policy
RCH Articles of Association 2020
RCH Group Disciplinary, Capability & Dismissal Policy Oct 2019
RCH Group Fire Safety Policy
RCH Group Grievance & Dignity at Work Policy Oct 2019
RCH Rent Arrears Recovery Policy 2021 24 DRAFT
RCH Risk Management Policy
RCH Void Management Policy 2020
Recruitment Selection Policy
Rent Arrears Recovery Policy
Repairs Maintenance and Rechargeable Repairs Policy
Repairs Policy and Customer Handbook
Repairs, Maintenance and Rechargeable Repairs Policy
Standing Orders, Delegations and Governance Code
Sundry Debt Policy 2022 2025
Tenancy Sustainment Policy
Treasury Management Policy
Whistleblowing Policy
Workforce Planning Establishment Policy 2018

Procedures

Title
Capability Procedures
Disciplinary and Dismissal Procedures
Grievance & Dignity at Work Procedures
Recruitment and Selection Procedures