Policies and Procedures

Click the links below to view and download our policies or procedure guides.

RCH Group Alterations to Property and Compensation
RCH Group Allocations Policy
RCH Group Articles of Association
RCH Group Attendance, Absence and Management Policy
RCH Group Aids and Adaptations Policy
RCH Group Anti-Social Behaviour Policy
RCH Group Asbestos Policy
RCH Group Board Member Expenses Policy
RCH Group Board Membership and Recruitment Policy
RCH Group Code of Conduct for Staff
RCH Group Complaints Policy
RCH Group Customer Care Policy
RCH Group Dampness and Mould Policy
RCH Group Data Protection Policy
RCH Group Decant and Home Loss Policy
RCH Group Disciplinary Policy
RCH Group Domestic Abuse Policy
RCH Group Electrical Safety Policy
RCH Group Entitlements Payments and Benefits Policy
RCH Group Equality & Diversity Policy
RCH Group Estate Management Policy
RCH Group Expenses and Allowance Policy
RCH Group Finance Regulations Policy
RCH Group Financial Inclusion Policy
RCH Group Fire Safety Policy
RCH Group Freedom of Information Policy
RCH Group Gas Safety Policy
RCH Group General Membership Policy
RCH Group Grievance & Dignity at Work Policy
RCH Group Guest Facilities Policy
RCH Group Health & Safety Policy
RCH Group Records Management Policy
RCH Group Legionella Management Policy
RCH Group Mobility Scooter Policy
RCH Group Recruitment Selection Policy
RCH Group Sundry Debt & Rent Arrears Recovery Policy
RCH Group Rent and Service Charges Policy
RCH Group Repairs Maintenance and Recharge Policy
RCH Group Standing Orders and Delegations
RCH Group Tenancy Sustainment and Vulnerable Customers Policy
RCH Group Treasury Management Policy
RCH Group Unacceptable Behaviour Policy
RCH Group Unlettable & Deactivated Property Policy
RCH Group Void Management Policy
RCH Group Whistleblowing Policy
RCH Group Workforce Establishment Planning Policy

RCH Group Attendance and Absence Management Procedures
RCH Group Capability Procedures
RCH Group Disciplinary Procedures
RCH Group Grievance Procedures
RCH Group Recruitment and Selection Procedures