What is an Emergency Repair?

Call us on 0800 013 2196 in the event of an emergency. This may include:

Electrical

  • Total loss of power
  • No lights (complete house) or bathroom where no window
  • No sockets (all sockets)
  • Loss or partial loss of electric heating or hot water, where no alternative is available
  • Problems with smoke alarms or carbon monoxide detectors
  • Dangerous/exposed wires
  • Smell of burning
  • No communal stair lighting (reset timer etc.)
  • Lift or fire alarm breakdown
  • Burst pipes.
  • Blocked drains or toilet (if there is only one toilet)
  • Gas leaks
  • Broken windows (make safe, board up)
  • Severe roof leaks
  • No hot water
  • Fire damage
  • Total loss of heating
  • Total loss of power

Plumbing 

  • Burst pipes
  • Serious leaks from pipes/appliances
  • Blocked or leaking foul drains, soil stacks or no toilet pans where no other toilet in house
  • Toilet not flushing, where there is no other toilet in house
  • Blocked external drain (if overflowing) refer to Scottish Water if drain is on the road or pavement
  • Total loss of water in house (main supply)
  • Water running on full pressure constantly (taps, overflows etc)
  • Blocked sink, bath or drain

Joiner

  • Locked out/gain entry (may be charged for this service)
  • Secure doors/windows (vandalised or forced entry)
  • Broken windows (only to be boarded - tenant charged if no police incident number)
  • Windows not shutting (only if they pose a security threat - ground floor)
  • Problem with garage door (only if car is stuck inside)

Building 

  • Dangerous structures (will be made safe only)
  • Unsafe access path or step (will be made safe only)

Gas Heating

  • Loss or partial loss of heating or hot water, where no alternative is available.
  • Smell of gas phone TRANSCO 0800 111 999

Roofing

  • Serious water penetration

If you require further information, please contact us on 0800 013 2196.