What is an Emergency Repair?

As you will all be aware, the spread of Coronavirus (COVID-19) continues to dominate the news and we know that you will have concerns about how this affects you and your home.

By working together and following the Government’s advice, we can all help prevent the spread of COVID-19.

Since Thursday 19 March 2020 we will carry out emergency repairs only. Emergency repairs include:


  • Total loss of power
  • No lights (complete house) or bathroom where no window
  • No sockets (all sockets)
  • Loss or partial loss of electric heating or hot water, where no alternative is available
  • Problems with smoke alarms or carbon monoxide detectors
  • Dangerous/exposed wires
  • Smell of burning
  • No communal stair lighting (reset timer etc.)
  • Lift or fire alarm breakdown
  • Burst pipes.
  • Blocked drains or toilet (if there is only one toilet)
  • Gas leaks
  • Broken windows (make safe, board up)
  • Severe roof leaks
  • No hot water
  • Fire damage
  • Total loss of heating
  • Total loss of power


  • Burst pipes
  • Serious leaks from pipes/appliances
  • Blocked or leaking foul drains, soil stacks or no toilet pans where no other toilet in house
  • Toilet not flushing, where there is no other toilet in house
  • Blocked external drain (if overflowing) refer to Scottish Water if drain is on the road or pavement
  • Total loss of water in house (main supply)
  • Water running on full pressure constantly (taps, overflows etc)
  • Blocked sink, bath or drain


  • Locked out/gain entry (may be charged for this service)
  • Secure doors/windows (vandalised or forced entry)
  • Broken windows (only to be boarded - tenant charged if no police incident number)
  • Windows not shutting (only if they pose a security threat - ground floor)
  • Problem with garage door (only if car is stuck inside)


  • Dangerous structures (will be made safe only)
  • Unsafe access path or step (will be made safe only)

Gas Heating

  • Loss or partial loss of heating or hot water, where no alternative is available.
  • Smell of gas phone TRANSCO 0800 111 999


  • Serious water penetration

We will not be making any new non-emergency repairs appointments until the situation changes and we can return to working as normal.

If you require further information, please contact us on 0800 013 2196.