What is an Emergency Repair?

Types of Emergency

Call us on 01475 788887 in the event of an emergency. This may include:

Electrical

Total loss of power
No lights (complete house) or bathroom where no window
No sockets (all sockets)
Problems with smoke alarms or carbon monoxide detectors
Dangerous/exposed wires
Smell of burning
No communal stair lighting (reset timer etc.)
Lift or fire alarm breakdown
Fire damage
Total loss of heating

Plumbing

Burst pipes
Serious leaks from pipes/appliances
Blocked or leaking foul drains, soil stacks or no toilet pans where no other toilet in house
Toilet not flushing, where there is no other toilet in house
Blocked external drain (if overflowing) refer to Scottish Water if drain is on the road or pavement
Total loss of water in house (main supply)
Water running on full pressure constantly (taps, overflows etc)

Joinery

Locked out/gain entry (may be charged for this service)
Secure doors/windows (vandalised or forced entry)
Broken windows (make safe, board up)
Broken windows (only to be boarded - tenant charged if no police incident number)
Windows not shutting (only if they pose a security threat - ground floor)
Problem with garage door (only if car is stuck inside)

Building

Dangerous structures (will be made safe only)
Unsafe access path or step (will be made safe only)

Gas / Heating (including District Heating)

Smell of gas? Phone SGN 0800 111 999
No heating through the property and uncontainable from radiators or boiler - call James Frew directly on 01294 468 113
District Heating Emergencies please follow our normal Emergency contact details (01475 788887).
Please note, full system outages may take several hours to build heat after repairs.

Roofing

Serious water penetration (make safe only, dependent on current weather conditions)