Customer Senate Report 2025

The 2025 Customer Senate Report

At River Clyde Homes, customers are at the heart of everything we do. We believe that the best way to improve our services is to listen to the people who use them every day.

The Customer Senate is one example of this commitment. By creating an environment of genuine public scrutiny and accountability, the Senate provides a platform where customer voices lead the way. This initiative does more than just gather feedback; it paves the way for tenant-led self-regulation, ensuring that our direction is shaped by the community we serve.

Our Approach

The Senate’s primary role is to examine the performance of River Clyde Homes with a critical and constructive eye. Through their work, they:

• Review the quality and efficiency of the services delivered to our neighbourhoods.
• Keep watch on our progress against key targets and commitments.
• Ensure that customer insights directly inform the future strategy and growth of the organisation.
• Make recommendations for Change

The Senate makes formal recommendations on how we can enhance the customer experience. This structure ensures that you are not just recipients of a service, but active participants in influencing and improving the way we work.

We are proud to present this report, which reflects a year of dedication to transparency, partnership, and a shared vision for better homes and stronger communities. CLICK HERE TO VIEW.