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Tell us what you think
We are reviewing our Rent Arrears Recovery Policy
7 December 2020
Review of Arrears Recovery Policy
River Clyde Homes is currently reviewing its policy on Rent Arrears Recovery and would welcome your feedback.
Despite the Covid-19 pandemic we have had a successful year in helping customers tackle arrears, which in turn, helps us provide more and better services.
At River Clyde Homes (RCH) we can only provide services and improve and maintain our housing stock if we have a steady rental income and minimal rent arrears. The prevention, management and recovery of rent arrears is a crucial element in the financial management of our organisation.
All stakeholders’ opinions are important to us and we would encourage you to take some time to read the draft policy. To make it easier for you to give feedback we have a short survey on this policy available here.
The closing date for responses is Wednesday 16th December 2020. If you have any questions please contact us for assistance.
We thank you in advance for your participation.
As a provider of social housing we understand that rent arrears are a major issue for some of our tenants and have a responsibility to provide advice and assistance to those experiencing financial difficulty.
To help our tenants avoid arrears and other tenancy related debts, RCH provides a Financial Wellbeing Service to help maximise incomes and improve the financial, social and economic inclusion of our tenants. This can reduce the impact of arrears on RCH.
If you are experiencing problems in paying your rent, you should contact us on 0800 013 2196 immediately.
We will do everything we can to be as supportive and helpful as possible in preventing and managing arrears.