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RCH Group Publication Scheme
Publications
The RCH Group has adopted the Scottish Information Commissioner’s Model Publication Scheme. To view the information published in each class you can click on headings below. Scroll down to download documents published by RCH Group.
- Class 1 - About the River Clyde Homes Group
Information about the River Clyde Homes Group: who we are, where to find us, how to contact us, how we are managed and our external relations.
General information about the RCH Group
- About River Clyde Homes
- About Home Fix Scotland
- RCH Purpose and values
- RCH Business Plan
- HFS Business Plan
- HFS Mission
- RCH office addresses, telephone numbers and opening times
- (RCH) How to contact us
- (HFS) How to contact us
- How to provide us with feedback
- Guide to making a complaint
Information relating to the Freedom of Information
- Publication scheme and guide to information
- Charging schedule for published information
- Contact details and advice about how to request information from the authority
- Charging schedule for environmental information provided in response to requests under the EIRs
How the RCH Group is run?
About our staff
- RCH Executive Management Team
- RCH organisational structure - available on request
- HFS organisational structure - available on request
Governance documents and corporate policies
- RCH Articles of Association
- HFS Articles of Association
- Standing Orders
- Membership Policy
- Code of Conduct
- Payments, Entitlements & Benefits Policy
- Register of Interest
- Equality & Diversity Policy
- Health & Safety Policy
- Notifiable Events Policy
Relationship with Regulators
- Engagement Plan
- Assurance Statement - 2023
- Charity details
- Scottish Social Housing Charter
- Financial return to the Scottish Housing Regulator
- Internal and external audit arrangements
Key Partnerships
- Class 2 - How we deliver our functions and services
Information about our work, our strategy and policies for delivering services and information for our service users.
How to use our services
- Caretaking Services
- Paying your rent
- Sheltered Housing
- Tenancy Support
- Your tenancy
- How to report a repair
- Right to Repair
- How to apply for a house
- How to get information about tenancy support
- How to make a complaint
- How to speak to a housing officer
- Duty of Candour Report 19/20
- Duty of Candour Report 20/21
- Duty of Candour Report 22/23
- Duty of Candour Report 23/24
- Allocations Policy
- Antisocial Behaviour Policy
- Asbestos Policy
- Code of Governance
- Customer Involvement Strategy
- Data Protection Policy
- Electrical Safety Policy
- Aids and Adaptations Policy
- Equality, Diversity and Inclusion Policy
- Equality and Diversity Strategy
- Financial Regulations
- Fire Safety Policy
- Gas Safety Policy
- Legionella Policy
- Mobility Scooter Policy
- Rent Arrears Recovery Policy
- Repairs Policy
- Risk Management Policy
- Sundry Debt/ Former Tenant Arrears Recovery Policy
- Tenancy Sustainment Policy
- Treasury Management Policy
- Void Management Policy
- Whistleblowing Policy
- Workforce Establishment Planning Policy
- Board Membership and Recruitment Policy
- Class 3 - How we take decisions and what we have decided
Information about the decisions we take, how we make decisions and how we involve others.
Board Meetings
- Minutes
- Reports - available on request
- Agendas - available on request
Consultation and Participation
- Class 4 - What we spend and how we spend it
Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).
Information about our accounts and budgets
Our programme of work and projects
Spending relating to Staff and Governing Body
- Payments, Entitlements and Benefits Policy
- Board Members Expenses and Allowances Policy
- Expenses and Allowances Policy
Gender Pay Gap Reports
- 2023 Gender Pay Gap Report
- 2022 Gender Pay Gap Report
- 2021 Gender Pay Gap Report
- 2020 Gender Pay Gap Report
- 2019 Gender Pay Gap Report
- 2018 Gender Pay Gap Report
- 2017 Gender Pay Gap Report
- Class 5 - How we manage our resources
Information about how we manage our human, physical and information resources.
Human Resources
- Staffing structure - available on request
Policies
- Attendance & Absence Management Policy
- Discipline Policy
- Grievance Policy
- Recruitment and Selection Policy
- Workforce Establishment Planning Policy
Procedures
- Attendance & Absence Management Procedures
- Capability Procedures
- Disciplinary and Dismissal Procedures
- Grievance and Dignity at Work Procedures
- Recruitment and Selection Procedures
River Clyde Homes formally recognises and works in partnership with Unison, Unite the Union and GMB.
Physical Resources
- Asset Management Strategy - available on request
- Inverclyde Strategic Housing Investment Plan 2019/20 - 2023/24
Information Resources
- Class 6 - How we procure goods and services from external providers
Information about how we procure works, goods and services, and our contracts with external providers.
Our contractors and suppliers
Home Fix Scotland carry out the following for River Clyde Homes:
- responsive repairs
- landscape repairs
- planned/ cyclical maintenance
Suppliers and contractors used by RCH Group
Our procurement
- Class 7 - How we are performing
Information about how we perform as an organisation, and how well we deliver our functions and services
Our performance
- Class 8 - Our commercial publications
Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal
This information class is not applicable to the RCH Group.
- Class 9 - Our open data
Open data made available by us under the Scottish Government’s Open Data Resource Pack and available under open licence.
This information class is not applicable to the RCH Group.
Publications available to download
- Money Talks Magazine - Financial Wellbeing Advice and Support
- Up Close Magazine for Customers and Residents
- CI Impact Assessment 23 / 26
- RCH Group Guide to Repairing and Maintaining Your Home
- RCH Group - Your Tenancy Agreement
- RCH Group Corporate Plan to 2027
- RCH Group Annual Report
- RCH Group Digital Strategy
- RCH Group Organisational Strategy
Customer Involvement
Senate Reports
- 1st Senate Report - Voids
- 2nd Senate Report - Aids & Adapations
- 3rd Senate Report - Communication in Investment Projects
- 4th Senate Report - Scrutiny Exercise Into Customers Repairs Journey
- 5th Senate Report - Rent Arrears Recovery
- 6th Senate Report - Information Published to Customers on Spending
- 7th Senate Report - Customer Access to RCH Welfare Benefits Team
- 8th Senate Report - Antisocial Behaviour Report